In-house team · HR digital colleague

Stekz

We eat our own dog food: Stekz runs its own HR digital colleague answering personnel, policy and ISO questions instantly.

100%

Team uses BEP daily

24/7

HR answers without waiting

Stekz is BEP's sister company and uses the platform itself. What we deliver to clients also runs inside our own organisation, starting with HR. A digital colleague that answers the team's questions on terms of employment, policy, leave, onboarding and ISO 27001 procedures, in the context of Stekz itself.

The Challenge

Stekz is growing. New colleagues, new roles, ISO 27001-certified, and a team spread across various projects. The HR questions coming through were familiar: how many holidays do I have left, how does our expense process work, which ISO procedure applies here, what does my contract say about working from home, how does onboarding for a new colleague run.

The answers were all there, but spread across the staff handbook, ISO documentation, contracts and the heads of a few people. Every question cost someone the time to dig up the right document.

The Solution

Stekz runs an HR digital colleague on BEP, called PAM. PAM is connected to the staff handbook, ISO 27001 procedures, contract templates, Nmbrs (HR and leave system), Google Calendar, and the internal knowledge base. Employees just call PAM with @BEP inside Slack and ask their HR questions there, in the context of their own contract and team. BEP lives inside the systems they use every day, not in a separate tool on the side.

Every morning PAM posts a daily overview in Slack: who's at the office today, who's working from home, who's on holiday, who called in sick, and whose birthday it is. Plus little facts on the side — who's coming back from leave soon, which room is free, which team lunch is planned. So everyone knows what's happening that day before the first coffee.

Onboarding of new staff largely runs through the same digital colleague: from first-day questions to explaining the ISO way of working. HR still sets the policy; PAM unlocks it.

The Result

Questions that used to go through a person now get answered immediately, 24/7. Onboarding is self-driven, HR time goes to policy and people instead of to the same questions over and over, and the barrier to looking up an ISO procedure has dropped to zero.

Just as important: because Stekz runs BEP in production itself, we learn every day how a digital colleague behaves in a real working environment. Clients feel the difference in how we implement.

“We work with BEP every single day. It's the most honest way to understand what our customers experience, and the fastest way to make it better.”

Stekz

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