Knowledge sat scattered across documents, emails and advisor knowledge. That made it hard to give employers fast, consistent answers. The same questions kept coming back and had to be answered by an advisor every single time.
HR & Employer Advisory
Subadvies
A smart knowledge base inside the client portal: employers get instant, reliable answers to HR, payroll and legal questions.
70%
Fewer repeated client questions
50%
Faster response times
Knowledge lived scattered across documents, emails and the heads of advisors. That made it hard to give employers fast, consistent answers.
The Challenge
The Solution
BEP developed a smart knowledge base inside Subadvies' client portal. Employers can now ask questions about HR, payroll and legal matters themselves and instantly receive reliable answers, in the context of their own organisation.
The Result
Repeated client questions to advisors have dropped by 70%, and response times are 50% shorter. Advisors spend their time on complex cases again instead of the same standard questions, and employers get answers faster when they need them.
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